These Terms of Service (“Terms”) govern your use of the Rasoyum website and the Rasoyumdashboard, alerts, reports and related services (the “Service”) provided by Rasoyum Technologies Pvt. Ltd.(“Rasoyum”, “we”, “us”). By using the Service, or by signing an order form that refers to these Terms, you (“Client”, “you”) agree to them. If you use the Service for a company, you confirm that you may bind that company. Where a signed agreement or order form conflicts with these Terms, the signed document wins.
1. The Service
Rasoyum collects operational data from the delivery, dining and business-listing platforms you connect, and turns it into dashboards, payout audits, availability alerts, review management and shift reports for your outlets. Features, limits and fees for your account are set out in your order form or plan. We may improve or change the Service; we will not materially reduce the core features of a paid plan during its term without notice.
2. Accounts and users
- You are responsible for the users you ask us to create and for keeping their logins confidential.
- Tell us promptly about any unauthorised use of your account.
- You must give accurate information and keep it up to date.
3. Connected platforms and your authority
- The Service works with third-party platforms such as food delivery platforms, Google Business Profile and messaging services. Rasoyum is not affiliated with, endorsed by or sponsored by those platforms. Their own terms and policies continue to apply to your use of them.
- When you connect a platform account (by credentials, by signing in with Google, or by adding our agency account as a manager), you confirm that you are authorised to give us that access for the outlets or locations concerned.
- You authorise us to access those accounts and to take the actions you enable, such as posting replies to customer reviews (including AI-drafted replies, where switched on) and updating Business Profile information you ask us to change. You can withdraw this authority at any time by disconnecting the account or contacting us.
- Platforms can change or restrict their services at any time. We will try to adapt, but we are not responsible for outages, data gaps or changes caused by a third-party platform.
4. AI-generated content
Some features, such as review-reply drafts and operational summaries, use AI models. AI output can be inaccurate or inappropriate. You can review, edit or switch off automatic replies for each location. You remain responsible for the replies and content published for your business.
5. Your data
You own your business data. You grant us the rights needed to host, process and display it to provide the Service. We handle personal data as described in our Privacy Policy, including the Google API Services User Data Policy and its Limited Use requirements for data received from Google. Audit results, discrepancy flags and reports are analytical aids: verify them before you raise a dispute or make a financial decision.
6. Acceptable use
You must not:
- use the Service unlawfully, or to post false, misleading or abusive content;
- connect accounts or locations you are not authorised to manage;
- try to break, overload, reverse-engineer or gain unauthorised access to the Service;
- resell or give third parties access to the Service except as your plan allows.
7. Fees and payment
Fees, billing periods and taxes are set out in your order form. We may suspend the Service for invoices unpaid more than 30 days after notice.
8. Confidentiality
Each party will keep the other’s non-public business information confidential and use it only for the purposes of these Terms, except where disclosure is required by law.
9. Intellectual property
We own the Service, its software and its design. You may use it during your subscription for your own business. Feedback you give us may be used to improve the Service without obligation to you.
10. Disclaimers
Apart from the commitments in your order form, the Service is provided “as is” and “as available”. We do not promise that it will be uninterrupted or error-free, or that any amount will be recovered from a platform.
11. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data, and our total liability under these Terms is limited to the fees you paid us in the 12 months before the claim.
12. Suspension and termination
You may stop using the Service at the end of your billing term as set out in your order form. We may suspend or end access for a material breach that is not fixed within 15 days of notice, or immediately where needed to prevent harm or comply with law. When the Service ends we revoke platform access we hold for you and delete your data according to the Privacy Policy, after giving you a reasonable chance to export it.
13. Governing law
These Terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising from them.
14. Changes
We may update these Terms. We will post the new version here and, for material changes, notify Clients at least 30 days before they take effect.
15. Contact
Rasoyum Technologies Pvt. Ltd.
Email: solutions@rasoyum.com
See also our Privacy Policy.