Stop absorbing every customer refund and cancellation penalty. Rasoyum shows each claim the moment it lands, checks who was at fault and gathers the evidence to contest the ones that are wrong.
For restaurant groups that want fairness and accountability from the delivery platforms they depend on.
You notice a smaller settlement, but not which order, which complaint or whose fault it was.
Each debit is matched to the order ticket and the complaint tag, such as missing item or spilled packaging.
Proving the kitchen handed over on time means digging through tablets and screenshots.
Timestamped proof of on-time handoff and correct assembly is gathered for you, ready to send.
The same complaint keeps coming back and no one knows if it is the container or the ride.
Defect claims are grouped by station, shift and dish, so the real cause is easy to see.
A single total tells you nothing about what to fix.
Customer-initiated, no rider assigned and kitchen time-out are tracked separately.
Complaints are tagged to the kitchen station or partner responsible, and cancellations are split by who cancelled.
Every claim, penalty and cancellation, tracked from the moment it hits your account.
When a delivery app debits you for a customer refund, Rasoyum pulls the order ticket and the complaint tag, such as “missing item” or “spilled packaging”, and checks whether the kitchen or the delivery partner was at fault. The debit itself is reconciled in Payout Audit.
Build a timestamped case against invalid penalties, with proof of on-time kitchen handoff and correct assembly, to recover revenue that was wrongly deducted.
See which stations, shifts or dishes drive repeat complaints, and whether spills come from poor container sealing or rough handling in transit.
Cancellations are sorted into customer-initiated, no rider assigned and kitchen time-out, so you can fix the bottlenecks that trigger platform fines.
Find out how much your restaurants lose each month to customer disputes nobody checked.