Rasoyum
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Reviews & Ratings

Every review, every outlet, one inbox

See what diners say about you on delivery apps and Google in one place. Rasoyum links bad ratings to the order behind them, so you fix the cause and protect your rank in search.

See the review inbox How it works
What you get

Protect the rating of every location

For hospitality leaders who know that even a small dip in rating costs visibility in delivery app and Google search.

01Unified

One inbox for every review

Reviews and star ratings from delivery apps and Google arrive in one inbox. Filter by outlet, rating or topic without logging in to separate merchant apps.

02Root cause

Link bad reviews to the order

One- and two-star reviews are matched to the order ticket, so you can see whether the cause was food temperature, a missing sauce or a late rider.

03Recipes

Dish-level sentiment

See what customers say about each dish across the menu, and catch quality dips early, for example when a new kitchen team takes over a best-seller.

04Standards

Response monitoring

Check the replies your outlets have already published, and make sure every complaint gets a response that meets your hospitality standard.

Root cause

From one bad review to the reason behind it

A review says what went wrong. The order ticket says why. Rasoyum puts them side by side.

Sample review and order, shown for illustration.

Dish-level sentiment

Know which dishes earn the stars

Mentions of each dish are pulled out of every review, so a recipe that starts slipping shows up in days, not after the rating has dropped. Reviews that end in refunds are followed up in Complaints & Disputes.

Related

Raise your ratings, outlet by outlet

Bring every delivery app and Google review into one place and turn what diners say into fixes in the kitchen.

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