Named contact
A dedicated account manager
Every Scale and Enterprise brand gets a named hospitality technical account manager who knows your outlet footprint, POS setup and delivery platform configuration.
Customer support
Round-the-clock support for kitchens that never stop
When you run thousands of delivery orders a day, support cannot be a ticket queue. Rasoyum backs your business with 24/7 monitoring and fast incident resolution.
What every customer gets
Support built around service hours
Restaurants do not keep office hours, so neither do we.
99.98% uptime SLA
Critical incidents answered in under 15 minutes
Downtime is not an option during the lunch and dinner rush. Our 24/7 operations room responds to high-priority integration alerts in under 15 minutes.
Instant channel
A direct emergency line
Store managers and cluster GMs can reach an authorised support desk directly to fix dropped logins, menu lockouts or store status problems in seconds.
Executive reviews
Quarterly settlement audit reviews
Our senior audit team runs a quarterly business review with your CFO, covering deduction trends, recovered margin and contract compliance.
Reach us
Three ways to get help
- 01
Emergency support desk
For store managers and cluster GMs
Dropped logins, menu lockouts and store status problems, fixed fast during service.
- 02
Your account manager
For Scale and Enterprise brands
Set-up changes, new outlets, reports and anything that needs context about your business.
- 03
Email
For everything else
Want to know how the data pipeline works first? Read How It Works, or see how we handle your data in our Privacy Policy.
Need help right now?
Our support desk runs 24/7, all year, so your delivery channels and store sync never stop.