01Live
One live order stream
Orders from every outlet and brand arrive in one real-time feed, with preparation status, dispatch time and rider pickup, without juggling delivery app portals.
Order Analytics
Every order, every outlet, in one live view
Stop switching between partner portals. Rasoyum brings live orders from every delivery app and every outlet into one stream, measures how fast each kitchen works and shows which diners keep coming back.
Live ordersStreaming · sample
- App A#A-482918:12Cyber CityPreparing
- App B#B-7710414:40IndiranagarRider assigned
- App A#A-4829922:05KoramangalaOver prep target
- App B#B-7711231:10WhitefieldDelivered
Speed of service
See which kitchens slow down, and when
Prep time, dispatch and repeat diners for the whole network, broken down by outlet and by hour.
Orders in kitchens now
48
Across 24 outlets
Avg kitchen prep time
14.2 min
Lunch and dinner peaks
Orders from repeat diners
62.8%
Last 30 days
Dispatched on schedule
99.1%
Today
Avg prep time by hourPrep minTarget
Slowest outlets today
| Outlet | Avg prep |
|---|---|
| Koramangala | 18.4 min |
| Cyber City | 14.9 min |
| Indiranagar | 13.1 min |
| Whitefield | 12.6 min |
Sample data, shown for illustration.
Order lifecycle
Four timestamps on every order
Each order is tracked from acceptance to delivery. A delay at any station is flagged straight away, before it turns into a bad review.
- 0119:02
Order accepted
Accepted on the app
- 0219:16
Food prepared
14 min prep
- 0319:21
Rider handoff
5 min wait
- 0419:43
Delivered
22 min ride
What you get
Built for busy delivery kitchens
Everything operations leaders and store managers need to keep delivery running fast at peak hours.
02Speed
Kitchen preparation time (KPT)
Benchmark how fast each kitchen prepares food in the lunch and dinner peaks, and spot outlets with prep bottlenecks before delay penalties kick in.
03Retention
Repeat customers
See how often customers come back, how many orders come from regulars rather than first-timers, and early signs that diners are drifting away.
04Cancellations
Cancellations, explained
Drill into every cancelled order. See whether it was a kitchen delay, no rider or a customer change, and find the root cause straight away. Penalties that follow are tracked in Complaints & Disputes.
Related
Works well with these modules
Make every kitchen as fast as your best one
See how Rasoyum tracks live orders, catches delays early and shows you which customers keep coming back.